HERBERT SERVICE LIMITED                                       

JOB DESCRIPTION

 JOB TITLE                                  Field Service Engineer

(Ipswich, Staffordshire, Swindon, Cornwall, Cardiff/Newport and Croydon areas)

DEPARTMENT                        Retail

RESPONSIBLE TO                 Area Manager

AIM OF JOB                              To carry out repair, maintenance and installation of all equipment serviced by the Company, both now an in the future

 

DUTIES AND RESPONSIBILITIES

• To repair, service and install all equipment to a high standard in accordance with the
•             Company and ISO9001 procedures.
• To establish and maintain good customer relationships
• To complete all call closure and necessary paperwork accurately and in a timely manner.
• To ensure that all Company & Customer Health and Safety legislation and regulations are actively adhered to at all times.
• To maintain your verification status and comply with all legal requirements.
• To maintain excellent stock control and adequate levels of stock under your control, within specified cost guidelines, in order achieve the required First Time Fix.
• To maintain contact with the Service Desk in accordance with the needs of the operation and have an understanding of the need to achieve customer & service level agreements (SLA’s).
• To maintain & improve technical training and product expertise in order that an effective & efficiency service can be maximised at all times.
• Any other reasonable request as determined by the Operations staff
• To keep all Company equipment secure and in good condition.
• To keep company vehicle regularly serviced and in clean condition.
• To keep a clean, tidy and presentable personal appearance at all times, especially on customer premises.
• Lone working on Customer premises.
• Manual Handling of tools, equipment & calibration/verification weights required.
• Extensive driving between customer sites.

Sign:

Date:

 

Person Specification
	Essential				Desirable
Knowledge, Skills & Experience	Ability to use hand tools such as soldering irons, hand crimpers, screwdrivers, pliers etc.   Competence in dextrous hand assembly processes   Able to stand for long periods of time   Able to lift / move products safely   Ability to read, interpret and follow written instructions/work instructions   Proficient in relevant computer applications   Experience working within a Electro/mechanical environment.   Competent in the use of multi meter for electrical testing   Security vetting / clearance   Good administration skills   Full UK driving licence				Experience of working within ISO framework   Familiarity with PCs   Working within a Field Service   environment.   Good / excellent verbal & written communication skills.   Numerical aptitude.
Disposition	Team Player           Reliable                Proactive Self-motivated                                   Flexible Approachable         Friendly                Helpful
Key Competencies
Verbal and written communication skills Problem solving / analysis Customer Service orientation			Initiative                              Attention to detail Judgment                            Resilience Adaptability                        Organisational skills
Signed:		(Employee)		Date: