HERBERT RETAIL LTD JOB DESCRIPTION

 JOB TITLE                              Commercial Account Co-ordinator

DEPARTMENT                     Commercial Administration

POSITION NUMBER

RESPONSIBLE TO              Head of Commercial and Customer Care

RESPONSIBLE FOR                       

Revision                                 June 2016       

AIM

• Responsible for the administration of sales delivery, for call data reporting and for invoicing, the aim of the Commercial Account co-ordinator is to complete these varied tasks accurately and with an efficient use of company resources. This is in order that the sales which have been made are delivered in line with customer and company expectations; and the money earned on these can be collected in line with agreed terms.

DUTIES AND RESPONSIBILITIES

•  Manage order fulfilment and invoicing processes. This includes processing orders through the ERP system, liaison with internal departments and the customer, and completion of documentation to facilitate management of sales delivery.
• Create accurate reports from the ERP system on customer data, in order to calculate amounts to be invoiced monthly.
• Be point of liaison for customers, pro-actively communicating in order to manage customer expectations and internal requirements.
• Work with finance to ensure all aged debt issues are resolved in a timely manner.
• Complete customer quotes – with help from Sales/Account/Technical team where required.
• Process loan requests and be responsible for chasing overdue loans.
• Maintain the profile of the Commercial Administration Department within the operating divisions and with Herbert customers in order that a professional and well-disciplined interface is demonstrated at all times, along with good team spirit.

OTHER DUTIES & RESPONSIBILITIES

•  Ensure that ISO requirements are met to maintain Company accreditation
• Ensure that all requirements under Health & Safety legislation are actively adhered to
• Maintain and update departmental work instructions and procedures in accordance with quality and system requirements
• Any other reasonable request as identified by the Head of Commercial and Customer Care.

 

Person Specification
		Essential		Desirable
Education, Experience and Skills		Strong organisational skills and the ability to be comfortable dealing with multiple projects concurrently   Basic knowledge of and familiarity with Excel spreadsheets including simple formulae   Strong attention to detail   Good presentation skills   Good communication skills, both verbal and written   Ability to prioritise work   Ability to cope with demands from multiple departments   Ability to working on own initiative, with minimal supervision   Ability to adapt to fast changing demands of the business   Ability to work on a computer for the majority of the working day   Able to work under a reasonable amount of pressure.   Ability to remain calm and considered when dealing with difficult people.		Experience of managing small projects – no formal project management experience required however   Good knowledge of Excel spreadsheets including writing simpler formulae   Experience of dealing with customers
Disposition	Well-organised Willing to take ownership of projects Methodical Attention to detail Assertive – in order to deal confidently with both internal and external stakeholders		Team Player Approachable Reliable Self-motivated Flexible Articulate

Sign

Date